Written by Richard Bourne 20th April 2026
Hiring the right person isn’t just about asking questions, it’s about building a structured, consistent process that allows you to properly assess skills, behaviour, and long-term fit.
In today’s market, candidates are more informed, more selective, and often juggling multiple opportunities. That means your interview process needs to be sharp, engaging, and efficient.
At Bespoke Career Solutions, we support hiring managers across engineering, industrial, and commercial sectors every day and we consistently see the difference between interviews that secure top talent and those that miss out.
Here’s how to get it right.
1. Be Clear on What You Actually Need
One of the biggest mistakes in hiring is going into interviews without full clarity on the role.
Instead of a vague brief like:
“We need an administrator”
Break it down:
- What will they be doing day-to-day?
- What hours are they needed to work?
- Who will they report to?
- What systems or processes and systems will they use?
- What problems are you hiring them to solve?
Example:
If you’re hiring within an engineering business, are you looking for:
- A document controller managing compliance paperwork?
- A coordinator scheduling engineers?
- A commercial administrator supporting quotes and invoices?
Each requires a completely different skillset.
Practical Tip:
Write down your top 3 non-negotiables before the interview.
This keeps your decision-making focused and avoids being swayed by “nice personalities” that don’t meet business needs.
2. First Impressions Work Both Ways
Candidates will form an opinion about your business within the first few minutes.
Small details matter:
- Was the interview on time?
- Was the candidate left to wait a long time?
- Did the interviewer seem prepared?
- Was the role explained clearly?
- Did you greet them and maybe offer them a drink?
Example:
A strong candidate attends two interviews:
- Company A starts late, seems disorganised
- Company B is structured, welcoming, and clear
Even if both roles are similar, they will almost always choose Company B.
Practical Ideas:
- Send a short confirmation email outlining what to expect
- Greet candidates professionally and set the tone early
- Start with a brief overview of the business and role
3. Ask Open and Scenario-Based questions
Closed questions don’t give you insight, they just confirm surface-level information.
Instead of:
“Are you good at managing workloads?”
Ask:
“Can you talk me through a time where you had multiple deadlines and how you prioritised them?”
What to listen for:
- How they structure their answer
- Whether they take ownership
- Understand the thought process in the way they work
- How they handle pressure
Example:
For a commercial/admin role:
“Tell me about a time you dealt with a difficult client or internal stakeholder.”
This reveals:
- Communication skills
- Emotional intelligence
- Problem-solving ability
Practical Tip:
Prepare 3–5 key scenario questions aligned to the role before every interview.
4. Don’t Just Hire on Experience
A CV might look perfect, but that doesn’t always translate into performance.
Experience tells you what someone has done previously, not necessarily how they will perform in your environment.
Look beyond:
- Job titles
- Length of service
- Industry background
Focus on:
- Attitude
- Willingness to learn
- Reliability
- Cultural fit
Example:
You may have:
- Candidate A: 10 years’ experience but resistant to change
- Candidate B: 3 years’ experience but proactive, adaptable, and eager
In many cases, Candidate B becomes the better long-term hire.
Practical Idea:
Ask:
“What motivates you in your role?”
“What type of environment do you perform best in?”
This helps assess alignment with your business.
5. Keep the Process Efficient
Speed is critical in today’s hiring market.
Top candidates are often:
- Interviewing with multiple companies
- Receiving offers within days
- Losing interest if there are delays
Common mistakes:
- Too many interview stages
- Delayed feedback
- Internal indecision
Example:
A candidate interviews on Monday and hears nothing until the following week — by then, they’ve already accepted another offer.
Best Practice:
- Limit to 1–2 stages where possible
- Provide feedback within 24–48 hours
- Pre-book second interviews where you can
Practical Tip:
At the end of the interview, say:
“We’ll be making a decision by [day] and will update you either way.”
This sets expectations and builds trust.
6. Sell the Opportunity
Interviews shouldn’t feel one-sided.
Strong candidates want to know:
- Why they should join your business
- What progression looks like
- What makes your company different
Example:
Instead of just listing duties, explain:
- Growth plans
- Team structure
- Success stories within the business
Practical Ideas:
- Share where the company is heading
- Talk about recent wins or projects
- Explain how the role contributes to the bigger picture
Key Point:
If you don’t “sell” the role, another employer will. Look at the role from a candidates point of view what are the good things about this business
7. Trust Your Instinct — but back it up
Gut instinct is useful, but it shouldn’t be the only factor.
Bias can creep in when decisions are based purely on:
- “I liked them”
- “They seemed confident”
Balance instinct with structure:
- Score candidates against key criteria
- Compare answers across interviews
- Take notes during the conversation
Example:
Create a simple scoring system:
- Communication: /10
- Experience: /10
- Cultural fit: /10
This helps make decisions more objective.
Final Thoughts
A strong interview process does more than fill a vacancy — it improves retention, strengthens your employer brand, and ensures you’re bringing the right people into your business.
The companies that consistently secure top talent are the ones that are:
- Prepared
- Efficient
- Clear in what they offer
If your interview process isn’t delivering the results you need, small changes can make a big difference.
At Bespoke Career Solutions, we support businesses in refining their hiring approach and connecting them with candidates who genuinely add value.

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